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E I C S (P) Ltd.
No.6, 23rd 'A' Main Road, J P Nagar 2nd Phase,
Bangalore.
India - 560078. |
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Chat
Management
Live online chat can be one of the most compelling tools you can
use in building customer relationships. You actually provide your
customer with a human interface to help the customer navigate
through various activities such as purchase processes, filing
online insurance claims, applying online for credit cards, technical
support and endless others. Our representative will take your
customer through all processes by providing the human interface
required. They can courteously handle any complaints and suggestions,
should there be any.
According to a survey conducted by NFO Interactive, 35% of online
shoppers said that they would buy more if they could interact
in real time with a sales person from an e-commerce site. Endeavour
provides e-commerce sites with a customer service "back-end."
Contact can be initiated by voice call, web callback, chat, e-mail
or fax. All forms of customer contact are routed, queued, and
monitored the same way for consistent quality and turnaround time.
Our service offerings include:
Live Customer Support
Technical Problem Resolution
Customer Sales Support
Query resolution Support
Website Navigation Help and Guided Tour
Complaint Registration and Resolutions
Marketing Services
Pricing of each plan will be based on your requirement of
daily support HRS and relay on time Zone effect.
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