Customer
Interaction Services
We believe that our success is driven by and depends on the success
of our customers-partners. Customer Interaction Services at Endeavour
Info Consulting Service are tailored to provide superior customer
interaction and hence leverage every customer relationship to
the fullest. EICS is committed to delivering the highest quality
service and world-class customer management with every single
contact.
We understand the importance of BPO and call center services
in providing superior customer care. Our customer service offerings
create a virtual customer service center to manage customer
concerns and queries through multiple channels including voice,
e-mail and chat on a 24/7 basis.
Our portfolio includes a whole gamut of customer facing offerings
including 24/7 customer support through voice (in-bound and
out-bound calls), e-mail and web mediums, telemarketing services
and telemarketing outsourcing, technical support services and
employee IT helpdesk services.
Our telesales and telemarketing outsourcing services target
interaction with potential customers for "prospecting"
i.e. either for generating interest in products and services,
or to up-sell and cross-sell to an existing customer base or
to complete the sales process on-line.
EICS provides the following offshore
call center services:
Web Based Services
Transaction Processing
Inbound Services
Outbound Services
Customer Enquiry and Complaints Handling
Third party verification services
Collection
Order processing
Billing & Payment Support
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