Email Management: Email is increasingly becoming the most popular form of communication.

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E I C S (P) Ltd.
No.6, 23rd 'A' Main Road, J P Nagar 2nd Phase,
Bangalore.
India - 560078.

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E-mail Management

Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amounts of email. And customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.

Most customer care service operations in organizations have been designed around a telephone contact. Organizations are not equipped to deal with the heavy email traffic. Using advanced technology, Endeavour offers relief with its Endeavour Mail solution that provides the same queuing and response capabilities for an email that are currently available for phone contacts. So call us before customer email requests become a nightmare.

Our Endeavour Mail service will respond to emails via one or any combination of the following methods:

Automated response

Computer-aided response

Manual response

In case of both computer-aided and manual response, Endeavour Mail service analyzes, sorts and routes incoming email to the appropriate CSE (Customer Service Executives) by skill group.

Our Endeavour Mail service enables quick response to high volume of customer email while extracting real-time customer data and performing one-to-one Internet marketing. We offer dedicated CSEs providing expertise and quick response.

Intelligent rules and evolved Database Management enable instant automatic replies based on key words, or incorporate queue-based e-mail distribution systems that intelligently route e-mails. Reference Databases developed with the help of our clients enable the system to generate auto suggested responses and also allows the agents to prepare a custom response.