Integrated Knowledge Base enables customer service representatives (CSRs) and /or potentially end-user customers to utilize the huge source of information collated in a centralized database.

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E I C S (P) Ltd.
No.6, 23rd 'A' Main Road, J P Nagar 2nd Phase,
Bangalore.
India - 560078.

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Integrated Knowledge Base

Enables customer service representatives (CSRs) and /or potentially end-user customers to utilize the huge source of information collated in a centralized database. Integrated search option enables CSR's to quickly resolve customer queries effectively. End-user customers can use content published to web to service their own needs.

Integrated with a bundle of multimodal communications channels/service tools, such as EMS (E-mail Management System) and vChat. Integrated Knowledge Base provides a unified web interface for multiple users, and enables extensive reporting capabilities that can power insightful analytics regarding customers expressed needs and issues.

Key Customer Benefits

Highly flexible, interfaces with legacy database investments

Integrated security protects data as needed

Central customer history access boosts satisfaction

Web publishing enables lower cost self service

Powers insightful analytics regarding