| |
| |
| Contact Us |
E I C S (P) Ltd.
No.6, 23rd 'A' Main Road, J P Nagar 2nd Phase,
Bangalore.
India - 560078. |
|
|
|
|
| |
| |
| |
Service
Channels
Endeavour brings the expertise to support your processes through
multiple service channels. We communicate and process through
different mediums across various domains and processes. Endeavour’s
'Center of Excellence' brings best practices and learning to further
enhance our skills in the use of these channels.
Our Channels are highly customizable, highly scalable, soution
that can be used to efficiently serve customers. The service channel
provides a secure integrated application interface to the customer
service representatives (CSR) which allows them to handle select
voice, email and chat support processes. CSRs can access customer
history, search knowledge base, transfer calls, escalate calls,
check status updates and provide and efficient and effective customer
experience.
Our list of Service Channels are:
Voice - Just a call away
E-Mail - Responding to your thoughts
Chat - Lets solve it together
Data (Back-office and Transaction Processing)
- Information to intelligence
Integrated Knowledge Base
Blended Services - Optimizing your
resources
Endeavour Info Consulting Services access support and provides
firms with a highly efficient, cost-effective means to improve
the customer experience. EICS simplifies the agent experience
by consolidating the features of the service channel and the application
enables quicker support and ensures faster problem resolution. |
|
